FAQ

Frequently asked questions

SHOPPING

To place an order in the store, registration is not necessary.

We can combine orders placed on the same day.

ORDER PROCESSING

Available options:

  • traditional transfer
  • by fast transfer via
  • przelewy24.pl
  • PayPal

You will be informed by e-mail about each change in the status of your order.

Orders are processed from 2 to 7 business days.

You can cancel the order until the invoice is issued.

SHIPPING

Yes. You need to select the other delivery address option in the order form and provide detailed address information.

  • The cost of domestic shipping is:
  • courier – UPS
  • Inpost parcel locker – UPS

The cost of international shipping (Courier – X) is calculated automatically when placing an order.

Personal pick-up is not possible.

Yes. Please include information about the shipping date in the comments to your order.

RETURNS

You can cancel your purchase within 14 days from the date of receipt, without giving a reason.

Yes. Please include information about the order numbers to which the return related in the package.

The refund is made within 14 business days from the date we receive the returned product.

The amount due will be refunded in the same way as the payment was made.

There is no such possibility. We do not accept COD shipments. The shipment must be paid before returning the goods.

Exchange is not possible. You can, of course, make a return and place a new order at the same time.

Online payment can be made within 3 days of placing the order. After 3 days, if payment is not made, the order is automatically canceled.

If the payment link does not work, please contact us by e-mail at: hello@hooded.pl. We will send you the account number to which you can make the payment.

No. The return must be sent back directly to our address.

COMPLAINT

In the event of a complaint, please follow the instructions in the “returns and complaints” tab.

If you receive a package damaged in transit, please write a damage report with the courier, or online on the carrier’s website and take photo documentation of the damage, and notify us by e-mail.

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